LosjiTech PMS helps maximize the way you can sell inventory, serving a wide range of inventory distribution strategies across:
Vacation rentals (single homes)
STR apartments
Corporate housing via contract-based sales
Flex rentals via landlords for 90+ day stays
Condo hotel management via individual owners for short-term stays
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Ticketing System
Assign a ticket to two people: One for on-site use and one for the back-office to keep track of tickets
Tickets sorted by customer service, housekeeping, internal and external maintenance (3rd party) for insightful reporting
Simplified SLA for tracking and timely completion of issues
Seamless guest communications directly from the ticket for timely updates and 5-star guest service
Combining this with quality operational processes will result in valuable data and insights about your inventory and product, allowing you to scale
Knowledge Base
Quickly accessing property information and their amenities is important in day-to-day guest support. Keep all of this data in the Knowledge Base, so guest service agents across the globe can provide this information to guests in seconds. Our easily searchable Knowledge Base allows you to store:
Informational and process articles
Process diagrams and flowcharts within articles
Store images and videos for internal use and sharing with guests
Templated messages with pre-made information for guests
Unit Grouping
Categorize properties into unlimited configurations that best suit your business structure and operational needs. Tag by city, property, building, unit, or custom tags to make it easier to pull out information based on grouping types
Easily cascade information from a top-level unit in a category, to the rest of unit inside the same category, eliminating the need to manually enter repeated information in each unit
Global and Local Search
Find information quickly with the platform’s powerful search capabilities. Our Global search will provide results across Tickets, Articles, Reservations, Customers, while our local search allows to easily locate items within that module (e.g. within tickets or articles).